Payment

• I ONLY accept Pay-pal.
• Payment is to be made within 5 business days from the date of purchase. If payment hasn’t been received after three days then I’ll try to contact you with an invoice. After 5 days you forfeit the item and I’ll re-list it.
• If something comes up to prevent you from paying within those 5 days then contact me BEFORE time is up and we might be able to work out an extension. I do want your business so I am willing to be flexible about 2-3 day extensions.
• Please make sure that you’re payment has gone all the way through. When I see an order I immediately go to my e-mail. I should get 2 e-mails for every order, one from Etsy and one from Pay-pal so I can compare shipping addresses. If one’s missing then something’s wrong. I’ll check my Pay-pal first but then I might end up contacting you in a few days with an invoice.

Shipping

• I currently ship only to the continental United States. I do hope to expand if all goes well.
• I do add a small fee for packing materials, It’s usually 50cents to $1.50, depending on how the items packaged.
• I also try to recycle materials (boxes, peanuts, newspaper, ect) to keep those fees to a minimum.
• I do combine shipping on most items.
• I use regular old USPS Parcel Post to keep costs down. I don’t use tracking numbers; if you’d like a tracking number contact me BEFORE purchase and I’ll adjust the price (They’re usually about 65cents extra).
• USPS Parcel post typically takes 7-10 Business days to ship. Give it an extra couple after that before contacting me, but keep in mind there’s little I can do once it’s in the mail.
• I check orders at least once every night. I get your item packaged as soon as I see I’ve received payment. I drop it off at the post office within 2-3 Business Days from receiving payment. (I usually take it the next morning for Monday-Thursday orders, or by the next Monday for Friday-Sunday orders.)

Returns

• For the most part I don’t do returns.
• Read all item descriptions carefully and ask any questions you have before you buy.
• I try very hard to note any and all damage and any weaknesses I know of in the item description. Keep in mind these are hand made items so there’s bound to be small flaws and such.
• I’m not responsible if the item gets damaged or lost in the mail.
• If the item you received is severely flawed (as opposed to mail damage) in a way not mentioned in the description then contact me. I’ll need a photo of the flaw and a description. If I think it’s a faulty item then I’ll give you a refund of the money you spent for the item itself and the original shipping price. Return shipping is up to you to pay. You’ll have one week from the time I agree to a return to get the thing in the mail and let me know that you’ve done so (I strongly suggest you hold on to your mailing receipt as proof or buy a tracking number). I’m not going to refund the money until I’ve gotten the item back in my hands. You must contact me BEFORE you try sending the item back. If I haven’t agreed to a return then there isn’t one – I won’t refund your money – and I won’t spend any money sending it back to you again.
• If you get the wrong item then contact me right away letting me know in detail what you got and what you thought you where getting. Again, please read all the details on the item description before you buy. If you’re right and I screwed up then I’ll gladly accept the wrong item back and refund the original shipping price for you to use to return the item with (standard USPS Parcel Post without extra frills). Once I get the wrong item back I’ll either send you the right item in its place without shipping charges (If I still have it and you still want it) or give you a full refund of both the return shipping and the item price so you’ve lost no money in the deal. If the return shipping is for some reason more then the original shipping, then you’ll have to send me a digital scan (one that’s readable) of the receipt to get the full price (again, I’ll pay for standard USPS parcel post shipping only, any extra frills you add on are up to you to pay for), otherwise I’m just going to refund the same price for return shipping as you paid for the original shipping, no more.
• If you want to return an item and think you’ve got a good case then you’ll have one month from date of purchase to make contact with me. Note that’s one-month from date of PURCHASE not from the date you receive your item. That should give you more then enough time. Any contact made after a month won’t even be considered.

Requests and Commissions

• I’m not taking either right now. Un-fortunately between work and school I can’t guarantee that I’d have enough time to complete projects, so it’s just better I leave things open.
• If you see something you like and would like a different version you can “suggest” it to me. I might do it if I have time; I might not. But if I do take your suggestion and it’s completed within a short time I’ll contact you and give you the first chance to buy. If it’s something you suggested months ago and I’m just now getting to it then I probably wouldn’t contact you just because I’d figure by then your buying desires have moved on elsewhere.

Home

• All items come from a smoke-free environment.
• I do have three cats (one of which seems to be created of nothing but fur) and one dog. So Although I try to keep items as clean as possible there may be a few hairs here and there.

 

MISC Info

• Business Days – Any Monday through Friday that is not a recognized holiday. Basically if your local bank and post office are both open then it’s a business day. Orders are totally accepted during holidays and weekends, but won’t be shipped until the next business day at the earliest.
• If you need to contact me please do so through Etsy or Deviant art. I check both of those accounts daily and read all my messages. You can try to contact me through e-mail, but I don’t check it regularly and I’m picky about the messages I open so you’d have to be very specific in the subject line. My user name on both the Esty and Deviant art accounts is of course thedustyphoenix. My e-mail is thedustyphoenix@yahoo.com.

 

ETSY: http://thedustyphoenix.etsy.com

Deviant Art: http://thedustyphoenix.deviantart.com